'Safe Drives' - Does anyone here know them?

You know it does take time, and money and effort to take orders, order in parts, package them, ship them and there are small magins for a lotta small business---you don't see Charles driving any flashy bling-mobile or even entering any events, cause he's not rolling in dough.
I don't charge a restocking free---to make up for the fixed time/dough tied up ordering in things, overhead...some don't..

Some of you guys are awful fast on piling on...

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John Vanlandingham
Sleezattle, WA, USA

Vive le Prole-le-ralliat

www.rallyrace.net/jvab
CALL +1 206 431-9696
Remember! Pacific Standard Time
is 3 hours behind Eastern Standard Time.

When you charge a restock/order-cancellation fee on gear that never ships because you misled the customer on availability or ship dates (in my case and, it sounds like in this guy's case) you move right into shady mutha-fucka territory. This is especially annoying when the gear is all drop-shipped. If you don't even carry the inventory, how can you reasonably charge a restock fee?

summitracing.com

there, I said it again.

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john vanlandingham
You know it does take time, and money and effort to take orders, order in parts, package them, ship them and there are small magins for a lotta small business---you don't see Charles driving any flashy bling-mobile or even entering any events, cause he's not rolling in dough.
I don't charge a restocking free---to make up for the fixed time/dough tied up ordering in things, overhead...some don't..

Some of you guys are awful fast on piling on...

The charges automatically applied via computer.
He, upon seeing the orders for the first time, 41 or so days after I placed the first, emailed me and said he could ship the helmet as ordered and the hans when needed. I don't think this was a situation where he was just putting together the order of a helmet in a box.

Either way, I don't mind, especially when its a small/local guy. Problem here, and why I'm getting my money back is I needed the stuff within the timeframe of 3 months, and it came as close to the deadline as I was willing to be.

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Enablers, All of you.

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john vanlandingham
You know it does take time, and money and effort to take orders, order in parts, package them, ship them and there are small magins for a lotta small business---you don't see Charles driving any flashy bling-mobile or even entering any events, cause he's not rolling in dough.
I don't charge a restocking free---to make up for the fixed time/dough tied up ordering in things, overhead...some don't..

Some of you guys are awful fast on piling on...

If it had been the customers fault or decision to just up and cancel, I'd completely agree with a restocking fee. We charge them occasionally.

However, when the customer has to cancel because the seller does not communicate with the customer or fulfill the order, and it takes 6 weeks for the seller to return a call/email/etc, that is wayyyyyyy too long to hold the customer responsible in any way imo.

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BobOfTheFuture
The charges automatically applied via computer.
He, upon seeing the orders for the first time, 41 or so days after I placed the first, emailed me and said he could ship the helmet as ordered and the hans when needed. I don't think this was a situation where he was just putting together the order of a helmet in a box.

Either way, I don't mind, especially when its a small/local guy. Problem here, and why I'm getting my money back is I needed the stuff within the timeframe of 3 months, and it came as close to the deadline as I was willing to be.

we also have an online store that charges immediately, however, it never goes more than 3 days without being checked

if he was going to be gone for so long and not checking, he should have turned off online ordering or set up a notice to anyone thinking about ordering online that orders would not be processed for XX amount of days/weeks/months

Cutomer service is every bit as important if not more so that price, selection or inventory.

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heymagic
Cutomer service is every bit as important if not more so that price, selection or inventory.

This.

There are a lot of places I buy from that aren't the cheapest (for the same item - sometimes I've had to order stuff in) and not as easy to get to. Why? The people who work there are far more helpful than people at other stores.

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Welcome to the cult of JVL drink the koolaid or be banned.

I just talked to Charles and reserved my HANS for Mt. Hood. Good service as usual.

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Robert.

"You are way too normal to be on Rally Anarchy." Eddie Fiorelli.